FAQ
Frequently Asked Questions
1. How long does shipping take?
Orders are typically processed within 2–3 business days. Estimated delivery time is 7–15 business days for most destinations. Delivery times may vary depending on customs clearance and carrier delays.
2. How can I track my order?
Once your order has been shipped, you'll receive a confirmation email with a tracking number so you can follow your shipment.
3. Do you offer free shipping?
Shipping costs are calculated at checkout based on your delivery address and the products in your order. We may also offer free shipping promotions during special events.
4. What is your return policy?
We offer a return policy in accordance with our Refund Policy. Please visit our Refund Policy page for full details.
5. Are your lights waterproof?
Most of our outdoor lighting products are designed for outdoor use and are weather-resistant. Please refer to the product description for the specific waterproof rating of each item.
6. Do the lights require wiring?
Most of our solar lights are designed for quick and easy installation without complicated wiring. Installation requirements may vary by product, so please check the product description for details.
7. How can I contact you?
If you have any questions before or after placing an order, please feel free to contact us at:
luminagardendesign@outlook.com
We usually respond within 24 business hours.