Shipping policy
Shipping Policy
Thank you for shopping with LuminaGarden! We are committed to delivering your order as quickly and smoothly as possible.
Order Processing
Orders are typically processed within 2–3 business days (excluding weekends and holidays).
Once your order has been processed and shipped, you will receive a confirmation email with tracking information.
Estimated Delivery Time
Estimated delivery times are as follows:
- United States: 7–15 business days
- Australia: 7–15 business days
- Canada: 7–18 business days
- United Kingdom: 7–15 business days
Please note that these are estimated delivery times and may vary depending on customs clearance, weather conditions, carrier delays, or other unforeseen circumstances.
Shipping Costs
Shipping costs are calculated at checkout based on your delivery address and the items in your order.
We may also offer free shipping promotions on selected products or during special events.
Order Tracking
Once your order has been shipped, you will receive an email containing your tracking information. You can use the tracking number to monitor your shipment's progress.
Delivery Delays
While we strive to deliver all orders within the estimated timeframe, delays may occasionally occur due to customs inspections, weather conditions, peak shipping seasons, or carrier-related issues.
We appreciate your patience and understanding.
Contact Us
If you have any questions about shipping or your order, please don't hesitate to contact us.